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AI-ready data platform: The practical modernization path for enterprises

Learn how to modernize data foundations to enable trusted, scalable AI.

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Microsoft Dynamics 365 Business
Central Consulting

Global supply chain leader in apparel embarks on unified analytics strategy with Microsoft Fabric

See how a unified data strategy built faster insights and scaled analytics.

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Fortest - Automated Regression Testing Tool

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AI-powered automated
regression testing: Your
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5 reasons manual regression testing slows you down (and what to do instead)

Explore a better way to speed up testing and improve release quality.

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HamiltonJet transforms regression testing on Infor CloudSuite with Fortest

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Fortude earns Microsoft Azure Infrastructure Solutions designation

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We believe in creating a global workplace where everyone can grow. This is amplified by our teams, who say the best thing about Fortude is our culture, one that is brought to life by a diverse team that spans across continents.

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Fortude builds momentum for women in tech with all-female Ignite 2.0 tech internship

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Pioneering innovation and inculcating learning in the age of AI

Aug 01, 2024

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Fortude (Pvt) Ltd
146 Kynsey Road, Colombo 7, Sri Lanka

Email – talk-to-us@fortude.co
Phone – +94 11 453 1531

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Fortude disrupts ERP delivery with agentic AI across the Infor CloudSuite lifecycle

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Fortest - automated regression testing tool

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Charlie - Agentic Al solutions

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Browse all accelerators

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Eitos

Novacura

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Your nearest office- Sri Lanka

Fortude (Pvt) Ltd
146 Kynsey Road, Colombo 7, Sri Lanka

Email – talk-to-us@fortude.co
Phone – +94 11 453 1531

View all locations

Agentic AI solutions

Turn enterprise intelligence
into autonomous action with
Charlie AI

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Industry insights

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How the agents work

What to expect

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FAQs

Industry insights

62%

of organizations are experimenting with AI agents

70%

of AI applications by 2028 will leverage multi-agent systems to drive more autonomous and scalable outcomes.

22%

cost reduction in customer operations achievable through the adoption of agentic AI.

62%

of organizations are experimenting with AI agents

70%

of AI applications by 2028 will leverage multi-agent systems to drive more autonomous and scalable outcomes.

22%

cost reduction in customer operations achievable through the adoption of agentic AI

Offerings

Agentic AI ecosystem

From insight to action across the enterprise

Built on a robust AI foundation, these coordinated agents go beyond answering questions to execute tasks, orchestrate workflows, and anticipate business needs across the enterprise.

Model Context Protocol (MCP) for Infor M3

Connecting enterprise systems for secure, seamless access

This agent connects directly to ERP and CRM systems, enabling users to securely access and act on data from their own systems.

Signal-based Forecasting

Predict demand with greater accuracy

This agent integrates internal business data with external market signals, such as weather and emerging trends, to automate SKU-level demand forecasts and provide data-backed purchase order recommendations.

Inventory Leveling

Balance stock across the retail network

By proactively assessing risks across the entire retail network, this agent identifies stock imbalances and recommends real-time redistribution steps to ensure products are in the right stores at the right time.

CharlieX (Insights & BI Agent)

Turning business data into actionable insight on demand

A self-service data agent that retrieves relevant data on demand and presents it in a format tailored to user needs.

Charlie-One (RAG intelligence engine)

Powering smarter workflows with enterprise-wide intelligence

A foundational engine that powers enterprise-wide workflows, from HR self-service to IT ticketing, using a Retrieval-Augmented Generation (RAG) framework.

Automated Feedback Synthesis

Turn customer feedback into usable insight

The agent continuously monitors and cleans high-volume, unstructured feedback from platforms like Facebook and Google reviews, using AI to classify sentiment and remove non-authentic noise.

Actionable Brand Intelligence

Track perception and act before issues grow

It categorizes public perception into specific business areas such as pricing or product quality and uses visual dashboards to flag emerging trends, allowing leadership to move from reactive “firefighting” to proactive brand management.

 
 

Agentic AI ecosystem

From insight to action across the enterprise

Built on Microsoft Azure AI Foundry, these coordinated agents go beyond answering questions to execute tasks, orchestrate workflows, and anticipate business needs across the enterprise.

Model Context Protocol (MCP) for Infor M3

Connecting enterprise systems for secure, seamless access

This agent connects directly to ERP and CRM systems, enabling users to securely access and act on data from their own systems.

CharlieX (Insights & BI Agent)

Turning business data into actionable insight on demand

A self-service data agent that retrieves relevant data on demand and presents it in a format tailored to user needs.

Charlie-One (RAG intelligence engine)

Powering smarter workflows with enterprise-wide intelligence

A foundational engine that powers enterprise-wide workflows, from HR self-service to IT ticketing, using a Retrieval-Augmented Generation (RAG) framework.

Signal-based Forecasting

Predict demand with greater accuracy

This agent integrates internal business data with external market signals, such as weather and emerging trends, to automate SKU-level demand forecasts and provide data-backed purchase order recommendations.

Inventory Leveling

Balance stock across the retail network

By proactively assessing risks across the entire retail network, this agent identifies stock imbalances and recommends real-time redistribution steps to ensure products are in the right stores at the right time.

Automated Feedback Synthesis

Turn customer feedback into usable insight

The agent continuously monitors and cleans high-volume, unstructured feedback from platforms like Facebook and Google reviews, using AI to classify sentiment and remove non-authentic noise.

Actionable Brand Intelligence

Track perception and act before issues grow

It categorizes public perception into specific business areas such as pricing or product quality and uses visual dashboards to flag emerging trends, allowing leadership to move from reactive “firefighting” to proactive brand management.

See agentic AI in action across your enterprise

See how our agents unify ERP, CRM, and enterprise data to surface real-time insights, automate decisions, and coordinate actions, empowering every role to move from question to execution instantly.

How the agents work

Autonomous decision-making

Unlike reactive tools, these agents use complex decision-making frameworks to perceive their environment, identify issues (such as inventory imbalances), and take proactive actions to achieve specific goals.

Multi-agent coordination

They operate within a multi-agent system (MAS), where specialized agents, such as the Signal-Based Forecasting Agent and the Inventory Levelling Agent, collaborate and negotiate to solve complex, multidimensional enterprise problems.

Secure system integration

Using a Model Context Protocol (MCP), the agents act as a unified interface that interacts securely and contextually with core enterprise systems like Infor M3 ERP and CRM using natural language.

Autonomous decision-making

Unlike reactive tools, these agents use complex decision-making frameworks to perceive their environment, identify issues (such as inventory imbalances), and take proactive actions to achieve specific goals.

Multi-agent coordination

They operate within a multi-agent system (MAS), where specialized agents, such as the Signal-Based Forecasting Agent and the Inventory Levelling Agent, collaborate and negotiate to solve complex, multidimensional enterprise problems. 

Secure system integration

Using a Model Context Protocol (MCP), the agents act as a unified interface that interacts securely and contextually with core enterprise systems like Infor M3 ERP and CRM using natural language

What to expect

Faster decision-making

Turn days of manual analysis into seconds with AI-driven insights and proactive recommendations. 

Reduced operational friction

Eliminate system silos and repetitive tasks with a unified AI interface across business functions. 

Proactive risk management

Detect inventory risks, financial exposure, and ERP impacts before they escalate. 

Enterprise-grade security

Maintain full data containment with role-based access and secure, compliant AI architecture. 

Faster decision-making

Turn days of manual analysis into seconds with AI-driven insights and proactive recommendations. 

Reduced operational friction

Eliminate system silos and repetitive tasks with a unified AI interface across business functions. 

Proactive risk management

Detect inventory risks, financial exposure, and ERP impacts before they escalate. 

Enterprise-grade security

Maintain full data containment with role-based access and secure, compliant AI architecture.

Insights

Insights

Infor CloudSuite consulting

Fortude helps a US-based, global leader in metal working fluids drive digital maturity on Infor CloudSuite Chemicals

Agentic AI solutions

Fortude builds AI agents to bring real-time supply chain intelligence to a leading Australian brand distributor

AI and Digital Advisory

HamiltonJet transforms regression testing on Infor CloudSuite with Fortest

Data & Analytics

Global supply chain leader in apparel embarks on unified analytics strategy with Microsoft Fabric

Infor CloudSuite consulting

Fortude helps a US-based, global leader in metal working fluids drive digital maturity on Infor CloudSuite Chemicals

Agentic AI solutions

Fortude builds AI agents to bring real-time supply chain intelligence to a leading Australian brand distributor

AI and Digital Advisory

HamiltonJet transforms regression testing on Infor CloudSuite with Fortest

Data & Analytics

Global supply chain leader in apparel embarks on unified analytics strategy with Microsoft Fabric

Infor CloudSuite consulting

How fashion ERP software helps brands manage seasonality and demand volatility

Agentic AI solutions

ESG in fashion: how AI agents can drive sustainability

Agentic AI solutions

Inside the solution: 5 questions customers ask about agentic AI in Infor

Data & AI

Cloud migration security: What to get right before moving workloads to Azure

Infor CloudSuite consulting

How fashion ERP software helps brands manage seasonality and demand volatility

Agentic AI solutions

ESG in fashion: how AI agents can drive sustainability

Agentic AI solutions

Inside the solution: 5 questions customers ask about agentic AI in Infor

Data & AI

Cloud migration security: What to get right before moving workloads to Azure

Infor Consulting

Fortude accelerates multi-site cloud migration for The Compleat Food Group

Info ERP

Fortude disrupts ERP delivery with agentic AI across the Infor CloudSuite lifecycle

Info ERP

Fortude among first to deliver Infor Velocity Suite agentic solutions

Data & Analytics

Fortude recognized as Microsoft ‘Fabric Featured Partner’, reinforcing expertise in data analytics

Infor Consulting

Fortude accelerates multi-site cloud migration for The Compleat Food Group

Info ERP

Fortude disrupts ERP delivery with agentic AI across the Infor CloudSuite lifecycle

Info ERP

Fortude among first to deliver Infor Velocity Suite agentic solutions

Data & Analytics

Fortude recognized as Microsoft ‘Fabric Featured Partner’, reinforcing expertise in data analytics

Frequently asked questions

Book a demo

What is agentic AI and how is it different from traditional AI assistants? 

Agentic AI goes beyond answering questions. It can make decisions, coordinate workflows, trigger actions, and proactively identify risks or opportunities across enterprise systems. 

How does our agentic AI framework  integrate with ERP systems like Infor M3? 

Charlie uses a secure Model Context Protocol (MCP) layer to interact contextually with ERP APIs, enabling natural language access while maintaining governance and security.

Is our agentic AI framework  suitable for large enterprises with complex system landscapes? 

Yes, they are  designed for enterprise environments, supporting multi-system integrations, structured and unstructured data sources, and role-based access control. 

Can non-technical users access insights through our framework ? 

Absolutely,  our solution democratizes business intelligence by allowing users to ask complex business questions in natural language without needing technical or BI expertise. 

Transform insights into action with agentic AI

Book a demo