Best Infor Managed Services Partner

We manage your Infor applications,
so your business can focus on
strategic priorities

Fortude is a trusted Infor ERP Application Managed Services Provider, working with customers around the world to help minimize complexities and focus better on business priorities.

Services

Are your IT teams fire-fighting Infor M3 related issues instead of spending time on other critical business areas? Our team of Infor M3 Certified consultants understand your Infor M3/CloudSuite application inside-out and can help you reduce IT operations costs and take the workload off your in-house team.​
Fortude Fortude
Application
Managed Services

Fortude can manage the health of your ERP through routine maintenance and incident resolution to tap into the full benefits of Infor M3/CloudSuite.

Fortude Fortude
Resource
Augmentation

Let Fortude’s pool of Infor M3 Certified consultants fill in experience gaps and augment your in-house resource training efforts to fully harness the functionalities of your new ERP.

Fortude Fortude
Change
Enablement

Our experts can assess the unique needs of your business to recommend, build and deploy solution enhancements to help streamline your processes and make the most of your ERP.

We deliver solutions to

Flexible and scalable ways to engage us

Engage with our teams, based on your organization size and needs. You have the flexibility to kick-start your engagement and scale as you go.
Features Starter Pro Premium Elite
  • Guaranteed Response Times
  • Critical
  • High
  • Medium
  • Low
  • Incident Resolutions
  • Level 1 & Level 2 Incident Resolutions
  • Basic plus: Level 3 Incidents Alerting
  • Silver plus: Level 3 Incidents Escalations
  • Gold plus: Level 3 Incidents Driving to closure with Infor Product Team
  • Indicative Resolution Times
  • Critical
  • High
  • Medium
  • Low
  • System Health Checks
  • Once a week
  • Two times a week
  • Two times a week + Recommendations
  • Built in Service Effort for Multi Tenant Disruptive regression testing
  • 16 Hours per six months
  • 24 Hours per six months
  • 32 Hours per six months
  • Root Cause Analysis & Reporting
  • Root Cause tagging during incident closure
  • Quarterly RCA Reporting
  • Recommendations & Suggestions
  • Governance & Reporting
  • Effort Utilization Reporting
  • KPI Reporting
  • Status Call
  • Weekly Review
  • Monthly Reviews
  • Trend Analysis
  • Customer Success Manager
  • Knowledge Base Access
  • New User trainings for a quarter
  • 3 Hours
  • 6 Hours
  • Unutilized Service Effort to Manage Change Requests
  • 8 Hours
  • 16 Hours
  • 32 Hours
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Fashion

New technology threads that transform supply chains
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Food & Beverage

Serving up the future of food supply chains with traceability
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Manufacturing

Modern manufacturing that drives cost leadership
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Distribution

Technology that enables the balancing act of supply and demand
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New technology threads that transform supply chains

Serving up the future of food supply chains with traceability

Modern manufacturing that drives cost leadership

Technology that enables the balancing act of supply and demand

Let us manage your Infor applications.