We will respond to your request as soon as reasonably possible. In the event we are not able to respond to your request within thirty (30) days after receiving your request, we will inform you before the deadline.

If we are unable to provide you with any Personal Data or to make a correction you have requested, we shall inform you of the reasons, unless we are not required to do so under the PDPA.

Personal Data Request Fees
We may have the right to charge fees which are directly related to and necessary for the processing of any Personal Data Request. Where a fee is charged, we shall inform you of the details of such fees and the reasons for imposing the same.

Complaints and Right of Appeal
You also have the right to lodge a complaint with a supervisory authority, if you consider that the processing of your personal data infringes the PDPA. If you are aggrieved by the decision of the supervisory authority, you may make an appeal to the Court of Appeal within 30 days of the decision, or as otherwise specified under the PDPA. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us beforehand.

Amendments to the Sri Lanka Addendum
Fortude Sri Lanka reserves the right at any time to add to, change, update or modify this Sri Lanka Addendum. These changes will be notified on the website and will be effective immediately upon posting. If we make material changes to the Sri Lanka Addendum, we may also let you know via email.

This Sri Lanka Addendum was last updated on 1 September 2024.