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Support Engineer

 

Primary job role

Fortude is looking for a talented, self-driven individual capable of engaging with customers to ensure business continuity. The Support Manager will lead teams of customer support specialists to ensure that customers receive technical assistance with business-critical applications.

Main duties/responsibilities

  • Providing Level 1 and level 2 application support by troubleshooting technical and software issues for the business-critical applications
  • Ensuring effective front-end and back-end functionality of applications
  • Escalating issues to the Level 3 (Product Development) team
  • Establishing the root causes of application errors and escalating serious concerns to the Product team
  • Documenting processes and monitoring application performance metrics
  • Engage in package deployment and release management
  • Provide technical support to end users
  • Providing front-end support to clients and colleagues in other departments
  • Train and guide key users
  • Participate in requirement discussions

Experience

  • 1 – 2 years of application support experience in a relevant field

Technical knowledge

  • Excellent knowledge of SQL
  • Experience with applications developed with Nest JS, React JS, Bull JS, Angular, Node.js, HTML5, CSS3, and JavaScript would be an added advantage
  • Knowledge of RDBMS and Document Database

Qualifications

  • Bachelor’s degree in computer science, software engineering, or an equivalent qualification

Behavioral competencies

  • Communication
  • Teamwork and collaboration
  • Client orientation

 

Equal Opportunity Employer

Everyone can grow at Fortude; regardless of their identity. Join us, and be a part of an organisation, where we’re all proud to belong.

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