Automation Managed Services
Automation Managed Services

Managing your automation solutions for you.

Our support extends from managing your company’s Robotic Process Automation (RPA) system, enabling you to make better use of power platform while offering test automation assistance, and process development.


Automation is not always smooth sailing. New processes need to be constantly monitored to ensure the overall system is not impacted. If your teams are caught up, we can support with:​
Fortude Fortude
Bot Monitoring and Management

Continuously monitor bot performance, handle exceptions, and manage bot schedules.

Fortude Fortude
Issue Resolution

Provide timely support for bot-related issues, troubleshoot errors, and address technical glitches/defect fixes.

Fortude Fortude
License Management

Keep track of RPA licenses and ensure compliance.

Flexible and scalable ways to engage us

Engage with our teams, based on your organization size and needs. You have the flexibility to kick-start your engagement and scale as you go.
Features Starter Pro Premium Elite
  • Guaranteed Response Times
  • Critical
  • High
  • Medium
  • Low
  • Incident Resolutions
  • Level 1 & Level 2 Incident Resolutions
  • Basic plus: Level 3 Incidents Alerting
  • Silver plus: Level 3 Incidents Escalations
  • Gold plus: Level 3 Incidents Driving to closure with Infor Product Team
  • Indicative Resolution Times
  • Critical
  • High
  • Medium
  • Low
  • System Health Checks
  • Once a week
  • Two times a week
  • Two times a week + Recommendations
  • Built in Service Effort for Multi Tenant Disruptive regression testing
  • 16 Hours per six months
  • 24 Hours per six months
  • 32 Hours per six months
  • Root Cause Analysis & Reporting
  • Root Cause tagging during incident closure
  • Quarterly RCA Reporting
  • Recommendations & Suggestions
  • Governance & Reporting
  • Effort Utilization Reporting
  • KPI Reporting
  • Weekly Review
  • Monthly Reviews
  • Trend Analysis
  • Customer Success Manager
  • Knowledge Base Access
  • New User trainings for a quarter
  • 3 Hours
  • 6 Hours
  • Unutilized Service Effort to Manage Change Requests
  • 8 Hours
  • 16 Hours
  • 32 Hours

Practice Leaders


Associate Vice President Quality Engineering and Intelligent Automation


Head of RPA

Let us manage your Infor applications.