Bringing information closer to business users with Infor Ming.le

In this four-part blog series, we discuss how businesses can accelerate innovation and create competitive advantage by implementing Infor OS and related solutions.

When a business works with third-party external suppliers and partners, the chances of business users having to use multiple information sources is high. Business users often have to switch between multiple applications to find information, provided that information is systematized. In a study conducted at a customer site, Infor found that interaction workers spend 20% of the workweek finding information or tracking down colleagues who can provide information, in order to finish a task.

The Ming.le Homepages addresses this by creating a centralized space bridging the information gaps between disparate systems. Built on top of Infor’s powerful ION middleware platform, Ming.le Homepages supports team collaboration, business process improvements and provides users with contextual analytics. An integration platform as a service (iPaaS), ION can easily integrate Infor and third-party enterprise applications, whether they’re on-premise or in the cloud.

Ming.le has been designed with user experience in mind, and business users can access homepages through a web browser.

According to a study conducted by the IT service and technical support association HDI, 30% of helpdesk requests were related to resetting passwords, a common problem in a multi-vendor application scenario. While decreasing the efficiency of business users, multiple logins also weaken enterprise data security as businesses cannot enforce or monitor application security and authentication policies.

Ming.le supports single sign-on across applications, allowing users to read data from multiple applications using a single login. This significantly boosts productivity as users only have to log in once and do not need to manage multiple passwords. If you are an enterprise application administrator, you can enforce a strong password policy using single sign-on, preventing data leakage and breaches.

Through big data and cloud technologies, modern ERPs are now capable of generating a plethora of information. While having a lot of information can be an asset, it can also drown business users in a sea of information, making it hard for them to find the information they need, quickly. If you rely on email to communicate, information that deserves your attention or requires your action could get lost in your inbox.

Figure 1: Tasks, notifications, and graphical view of workflows on Ming.le

While ION connects multiple enterprise applications under the hood, Ming.le routes tasks and information to the relevant business users. If you log in to Facebook, you can see the notifications that require your attention, wherever you are on Facebook. Similarly, with the help of ION Event Management, Mingle Homepages displays tasks that require your attention as notifications.

For example, if an invoice has not been issued for a transaction, you will see a notification on your homepage, allowing you to investigate the cause. If changes have been made to a BOD, you can configure Ming.le to notify you. If a document needs your approval, you will see an actionable notification, which you can click and then proceed to either approve or reject.