Fortude’s Application Support specialists can help businesses overcome the challenges of complex enterprise systems, and help improve application performance to achieve better business results.

The value from your Infor M3/CloudSuite system can only be gained if an application management strategy is in place, supported by tried and tested methodologies, tools and a partner that knows the system inside-out. We are relentlessly focused on driving down costs, improving quality, and accelerating value in every aspect of our services.

We provide flexible engagement models including 24/5 and 8/5 support coupled with transparency and visibility on KPIs and SLA Compliance. Find a bug, we’ll fix it.

At Fortude we:

• Provide Level 2 incident resolution
• Manage the health of ERP through routine maintenance to help the business tap into the full benefits of the ERP solution
• Report technical incidents that arise, and propose suitable workarounds and solutions
• Analyze data related to recurring technical issues to identify root cause and proactively prevent recurrence

Specialized knowledge at scale to solve complex problems – our experienced and certified resources will solve issues and offer quality solutions to your most crushing requirements. Our teams bring their own vast set of skills to your project, saving up your valuable time and enabling you to focus on the big picture.

We give you access to our best brains, when you need them. We can fill experience gaps in your team, conduct solution reviews, and augment training efforts.

• Access Fortude’s pool of skilled Infor M3 Certified consultants when needed
• Right-size your workforce and fill experience gaps through temporary project management assistance for mini-programs and roll-outs
• Conduct solution reviews
• Augment training efforts for in-house resources so they can fully leverage the functionalities of your new ERP