Charlie
Charlie, Fortude's intelligent companion works alongside you to simplify operations and speed up your search for answers by filtering through multiple knowledge bases.
Charlie
Charlie, Fortude's intelligent companion works alongside you to simplify operations and speed up your search for answers by filtering through multiple knowledge bases.
How can Charlie help you?
Simplify operations & speed up search
Charlie acts as an intelligent companion, working alongside you to streamline operations and accelerate your search for answers by filtering through multiple knowledge bases.
Streamline access to organizational knowledge
Drive efficiency by providing users with easy access to Standard Operating Procedures (SOPs), Requests for Proposals (RFPs), policies, and collaboration tools.
Boost sales efficiency
Improve customer experience by resolving issues faster with a seamless flow of information to and from customer support and ticketing systems.
Close deals faster
Empower your sales and marketing systems with instant access to the latest product information and sales materials.
One interface for knowledge & actions
Provides a single, secure interface for accessing knowledge, automating tasks, and getting things done.
How Charlie works
Natural Language Processing (NLP)
Understands and processes user queries in natural language, making interactions seamless and intuitive.
Connects diverse knowledge bases
Connects to your organization's knowledge bases, project repositories, ticket databases, and other internal and external sources like SOPs, PDFs, SharePoint, and websites.
Data security & containment
Ensures data remains within the organization, supported by enterprise-grade security features like role-based access, Personally Identifiable Information (PII) masking, and compliance-ready responses.
Utilizes RAG technology & vector databases
Employs advanced Retrieval-Augmented Generation (RAG) techniques and vector databases to deliver contextually relevant and accurate responses.
Pre-configured & pre-defined capabilities
Comes pre-configured to minimize setup time and is equipped with predefined capabilities tailored to unique business needs to simplify common tasks.
Integrates with Microsoft Teams & web-based interface
Easily integrates with existing applications like Microsoft Teams and offers a web-based interface for an efficient user experience.
Web search & Jira agent capabilities
Can fetch and summarize trusted, real-time web content and raise support or change requests with prefilled metadata via chat through its Jira agent function.
How can CharlieX help you?
Self-serve enterprise data intelligence
Empowers decision-makers with a self-service data insights agent to unlock enterprise intelligence.
Deliver insights with natural language
Connects directly to structured data sources and delivers valuable insights through simple, natural language questions.
Democratize access to Business Intelligence (BI)
Makes Business Intelligence accessible to everyone across the enterprise, regardless of technical skill.
Reduce insight generation time
Drastically cuts down the time required to generate insights, transforming days into mere seconds.
Automate pattern & anomaly detection
Automatically detects patterns and anomalies within your data, providing proactive intelligence.
How CharlieX works
Connects to structured data sources
Integrates directly with a wide range of structured data sources including Enterprise Resource Planning (ERPs), Customer Relationship Management (CRMs) systems, spreadsheets, and APIs.
Supports advanced querying
Handles complex queries by supporting filters, aggregations, comparisons, and anomaly detection.
Rapid context parsing
Quickly parses context from natural language questions and returns precise answers in seconds.
Want to meet Charlie?
Let’s talk about how Charlie can accelerate productivity and decision-making across your business.