fbpx

How Important are Soft Skills to an IT Consultant?

| Blog,Enterprise Software Development

How important are soft skills to an IT Consultant? Sure, your techno-functional skills will help you get the job done. But if you want to build a long-term relationship with your client or want to be a trusted advisor, that is when the soft skills will come into play.

The obvious soft skills are of course being charismatic and social, having great oral and written communication skills and professionally presenting oneself. Being charismatic will go a long way in getting people to like and listen to you. Charisma also includes the way you position yourself with the customer. Every customer is different to the other. The ability to be a chameleon and adapt yourself to the customer is key in building up a rapport and enhancing the relationship. For those consultants who have international clients, it would be of great value to be aware of the cultural differences and nuances of different countries. Your social skills will help you to get to know your customer better- who the key stakeholders and decision-makers are etc. You also cannot stress the importance of great communication skills. You might have the best technical skills, however, if you are not able to
communicate your ideas clearly to your customer, you will do yourself a great injustice and undersell yourself. Great presentation skills are also vital to go from being a good consultant to a great consultant.

Other than the obvious skills mentioned above, some other honorable mentions are the ability to listen, leadership skills and influencing skills. Consultants at times tend to struggle with the ability to listen to their customer. If you can listen and understand what the customer needs exactly, you will be on your way to delighting the customer – a sure way of building long-term relationships. Leadership and influencing skills also play a role in helping the customer understand the difference between what he wants and needs. By guiding the customer to understand what he needs, you will be playing the role of the trusted advisor which invariably leads to customer retention.

Therefore while focusing on improving your techno-functional skills, do take the time to hone your soft skills as well. It will help you sell yourself and the organization better – thus leading the way to greater customer satisfaction and retention.

Author: 
Shiromali Nagahawatte
Vice President – Compliance and Legal

Related Posts

From insights to thought-leadership

View More

ASP.NET Core Dependency Injection and Service Lifetimes

ASP.NET Core supports the Dependency Injection (DI) software design pattern that allows registering services and controlling how these services are instantiated and injected in different components.

Enabling farm-to-table transparency and visibility with Industry 4.0 technologies

In our last blog post on food supply chain visibility, we talked about why visibility and related concepts such as transparency and traceability matter. In this blog post, we delve into how food and beverage manufacturers and retailers can optimally use Industry 4.0 technologies to achieve and deliver stakeholder expectations concerning visibility, transparency, and traceability.

Building low-code feature-rich applications for CloudSuite with Infor Mongoose

A part of Infor CloudSuite, Mongoose acts as a Platform-as-a-Service (PaaS) and is fully integrated with Infor Ming.le and Infor ION. Due to Mongoose's ability to simplify the application designing and deployment process, Nucleus Research recently positioned Infor as a Leader in the Low-Code Application Platforms Value Matrix.

Six reasons to embrace food supply chain transparency

F&B manufacturers should not consider supply chain transparency a burden or an invasion of company privacy. When done right, transparency can benefit all stakeholders in the F&B supply chain: manufacturers, logistics, retailers, regulatory bodies, & most importantly, the conscious consumers. Explore why transparency matters and key concepts such as visibility, and traceability, in our latest blog post:

Making the most of your data with Infor-Ephesoft integration

Businesses generate mountains of data throughout the supply chain and at various customer and partner touchpoints. Leveraging these data is one of the critical goals for enterprises driven by innovation and as it helps them be more competitive, productive, and digital.

Finance & Accounting Guide: Enhancing productivity and accelerating processes with IDM Capture

The finance and accounting departments and processes are among the most critical and essential functions of a business. However, multiple studies indicate that about 50% of organizations are still wrangling their data manually.