Best practices and strategies when managing clients
Good customer service is more than fulfilling the customer’s requirement. Essentially, it is defining strategies to maintain and satisfy the client. Unfortunately, most companies fail at this once the project has been acquired; leading to dissatisfied customers and dysfunctional relationships with vendors.
In this article, we will be outlining effective ways of how good customer relationships can be maintained by offering superior client assistance. These methods have been successfully implemented with one of our clients; for whom we developed and tested an Intensive Care Unit application.
Consistent effective listening is key! We ensured this was carried out throughout the project, enabling us to competently complete the testing. When acquiring the project, multiple meetings were conducted with the client to fully understand their requirements. Due to our well-developed listening skills, we were able to identify new areas, and our expertise was utilized to suggest more efficient ways of conducting testing.