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Fortude (Pvt) Ltd
146 Kynsey Road, Colombo 7, Sri Lanka

Email – talk-to-us@fortude.co
Phone – +94 11 453 1531

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Local Country Addendum - India

CONTENTS

This Local Country Addendum for India (“India Addendum”) applies in relation to the processing of personal data of individuals falling within the scope of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) by Fortude India.

Fortude India shall comply with the DPDP Act when processing your Personal Data and shall not use your Personal Data for any purposes which are not set out in this Privacy Policy. Detailed information on the DPDP Act can be found at: https://www.meity.gov.in

Exercise of your Data Protection Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you may have the following rights in relation to your Personal Data, subject to the applicable requirements, exceptions and limitations under the DPDP Act and applicable rules:

  • Request information and access to information about your Personal Data being processed by Fortude, in accordance with the rights available under the DPDP Act;
  • Request correction, completion or updating of your Personal Data where it is inaccurate, incomplete or requires updating;
  • Request erasure of your Personal Data, subject to the applicable requirements, exceptions and circumstances where retention of the Personal Data is necessary for a specified purpose or to comply with applicable law;
  • Withdraw your consent where the processing of your Personal Data is based on consent, subject to the applicable requirements and consequences of such withdrawal;
  • Seek grievance redressal in relation to Fortude’s processing of your Personal Data or the exercise of your rights under applicable data protection law; and
  • Nominate another individual to exercise your rights in the event of your death or incapacity, in accordance with the applicable requirements of the DPDP Act.

You may exercise the rights available to you through the means specified in the Fortude Global Privacy Policy and/or the applicable India privacy notice.

Your rights under the Fortude Global Privacy Policy may include additional rights depending on the jurisdiction and applicable data protection laws. Where a right is not specifically provided under the DPDP Act, we will still make reasonable efforts to honour your request, but we are not obliged to do so where it is not legally or technically feasible.

You may exercise these rights:

  • If you are an individual acting on your own behalf;
  • Through a person duly authorised in writing by you to act on your behalf;
  • Through a lawful guardian, in the case of a child or a person with a disability, in accordance with applicable law.

1.1 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This may include your full name, identification details (such as Aadhaar number, PAN, or Passport Number, where applicable), and contact information.

This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to request further information in relation to your request to facilitate a timely response.

1.2 Time limit to respond

We will respond to your request as soon as reasonably possible and in accordance with the timelines prescribed under the DPDP Act and applicable rules. If we are unable to respond within the prescribed timelines, we will notify you of the delay and the reasons for the same. If we are unable to act on your request, we shall inform you of the reasons, unless we are not required to do so under applicable law.

Personal Data Request Fees

We may charge fees, where permitted under applicable law, which are reasonable and directly related to the processing of your request. Where a fee is applicable, we will inform you of the details before processing your request.

Complaints and Right of Appeal

If you believe that your Personal Data has been processed in a manner that does not comply with the DPDP Act, you may lodge a complaint with the Data Protection Board of India.

You also have the right to seek grievance redressal directly from us, and where you are not satisfied with our response, to escalate your complaint to the Data Protection Board of India in accordance with the DPDP Act.

We would, however, appreciate the opportunity to address your concerns before you approach the Board, so please contact us in the first instance.

Amendments to the India Addendum

Fortude India reserves the right at any time to add to, change, update or modify this India Addendum. These changes will be notified on the website and will be effective immediately upon posting. Where material changes are made, we may also notify you via email or other appropriate means.

This India Addendum was last updated on 19ᵗʰ August 2026.

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