
Work Packages
Work packages sit on top of your existing requirement for an ERP implementation – and are customizations or integrations to support specific business requirements.
You can get your desired business outcomes with our expertise in Infor M3 applications and integrations, which include: MAK development, StoryTeller, reporting development, process automation, ION integration services, and customer integration and workflow.
- Fleet of certified consultants and engineers to handle implementations
- Timely implementations with zero negative business impact
- Secure data validation and confirmation
- Customizations according to unique business requirements

Application Support
We offer application & technical support services by Infor certified consultants and provide customizable and flexible app support services that work with you and for you.
- Functional support for an end to end business processes from planning to finance, manufacturing, stock flow, controlling, order processing, procurement, tracking and warehousing
- Technical support for a host of services including MOM, APIs, ION, SDK, Ming.le, and automation tools
- Systems admin support through periodic health checks, maintenance, troubleshooting, deployments, configurations, installations, and backups
- Extended services – training, reviews, dedicated services managers, senior management meetups
We primarily provide application support to customers who run on Infor M3/ CloudSuite to help maintain their ERP systems. The services are available through 24x5 or 8x5 offerings.
Fortude offers the following app-support services:
- M3 Functional Support (L2, L3)
- M3 Technical Support (L2, L3)
- System Administration Support
- Infor BI Support (L2, L3)
- Net & Java Application Support (L2, L3)
On-demand application support services:
- Ad-hoc functional/development and on-premise Infor systems support
- Ready to support resources upon request
- Customizable monthly/quarterly support
- Monthly payments on actuals upon delivery
Other extended app-support services:
- M3 trainings
- Solution reviews by SMEs
- Dedicated Service Managers and Consultants
- Onsite quarterly performance reviews
Application support aims to provide:
- Stable systems with minimal disruption to operations
- Faster resolution time ensuring smooth run of operations
- Rapid development of business improvement
- Assistance in business process improvements
- Minimal disruption to operations during surge requirements
- Awareness of status, improvement areas and risks
- Periodic health checks to assure risk is mitigated for operations
- Improved knowledge ensuring right first time use of M3 application