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Work Packages

Work packages sit on top of your existing requirement for an ERP implementation – and are customizations or integrations to support specific business requirements.

You can get your desired business outcomes with our expertise in Infor M3 applications and integrations, which include: MAK development, StoryTeller, reporting development, process automation, ION integration services, and customer integration and workflow.

  • Fleet of certified consultants and engineers to handle implementations
  • Timely implementations with zero negative business impact
  • Secure data validation and confirmation
  • Customizations according to unique business requirements
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Application Support

We offer application & technical support services by Infor certified consultants and provide customizable and flexible app support services that work with you and for you.

  • Functional support for an end to end business processes from planning to finance, manufacturing, stock flow, controlling, order processing, procurement, tracking and warehousing
  • Technical support for a host of services including MOM, APIs, ION, SDK, Ming.le, and automation tools
  • Systems admin support through periodic health checks, maintenance, troubleshooting, deployments, configurations, installations, and backups
  • Extended services – training, reviews, dedicated services managers, senior management meetups
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We primarily provide application support to customers who run on Infor M3/CloudSuite to help maintain their ERP systems. The services are available through 24x5 or 8x5 offerings.

Fortude offers the following app-support services:
  • M3 Functional Support (L2, L3)
  • M3 Technical Support (L2, L3)
  • System Administration Support
  • Infor BI Support (L2, L3)
  • Net & Java Application Support (L2, L3)
On-demand application support services:
  • Ad-hoc functional/development and on-premise Infor systems support
  • Ready to support resources upon request
  • Customizable monthly/quarterly support
  • Monthly payments on actuals upon delivery
Other extended app-support services:
  • M3 trainings
  • Solution reviews by SMEs
  • Dedicated Service Managers and Consultants
  • Onsite quarterly performance reviews
Application support aims to provide:
  • Stable systems with minimal disruption to operations
  • Faster resolution time ensuring smooth run of operations
  • Rapid development of business improvement
  • Assistance in business process improvements
  • Minimal disruption to operations during surge requirements
  • Awareness of status, improvement areas and risks
  • Periodic health checks to assure risk is mitigated for operations
  • Improved knowledge ensuring right first time use of M3 application