Manager – Delivery Excellence & Compliance

 

Primary job role

The  ‘Manager – Delivery  Excellence and Compliance’ will drive Fortude’s delivery excellence, compliance initiatives, and CMMI journey. The individual will also play a change agent role in transforming Fortude’s delivery engine to meet the highest industry standards.

Main duties/responsibilities

• Investigate, analyze, communicate, and document gap analysis of current processes and templates.
• Design processes and ensure all processes are documented as SOPs with relevant process maps.
• Proactively identify opportunities and provide alternatives or solutions for process improvement.
• Use value stream mapping to identify value-adding and non-value-adding (VA/NVAs) processes and make improvements.
• Maintain performance and track measures for projects and project management office (PMO) initiatives.
• Analyze risks and lessons learned and provide insights into risks, cost, quality, and customer satisfaction.
• Define an audit framework to ensure process adherence and compliance.
• Convey feedback from project teams and PMO to respective global leadership teams to build long-term, scalable processes.
• Work closely with delivery, project management and other cross-functional teams to achieve business goals.
• Provide guidance and training on compliance requirements and processes.

Experience

• 10+ years of industry experience in software development and project management.
• 5+ years of experience developing, assisting or implementing process improvements and audits.

Qualifications

• A bachelor’s degree or equivalent qualification
• Knowledge in agile methodologies and practices (e.g., Scrum, Kanban)
• Exposure and experience managing and overseeing activities related to CMMI, ISO 9001/27001, ITIL process frameworks
• Knowledge in TQM methods (e.g., Lean, Six Sigma)
• Two or more of the following project management or agile certifications:
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Certified Scrum Master (CSM)
  • Project Management Professional (PMP)
  • Certified SAFe® 5 Agilist
• One or more of the following CMMI certifications:
  • CMMI Associate
  • CMMI Professional

Soft Skills

• Excellent verbal and written communication skills with the ability to communicate at all levels within the organization
• Strong collaboration and organizational skills
• Demonstrable passion for delivery excellence, cross-pollination of ideas and the ability to engage with diverse viewpoints

Behavioral competencies

• • Communication
  • Client orientation
  • Teamwork and collaboration
  • Results and execution orientation

Equal Opportunity Employer

Everyone can grow at Fortude; regardless of their identity. Join us, and be a part of an organisation, where we’re all proud to belong.