fbpx

Manager – Delivery Excellence & Compliance

 

Primary job role

The  ‘Manager – Delivery  Excellence and Compliance’ will drive Fortude’s delivery excellence, compliance initiatives, and CMMI journey. The individual will also play a change agent role in transforming Fortude’s delivery engine to meet the highest industry standards.

Main duties/responsibilities

  • Investigate, analyze, communicate, and document gap analysis of current processes and templates.
  • Design processes and ensure all processes are documented as SOPs with relevant process maps.
  • Proactively identify opportunities and provide alternatives or solutions for process improvement.
  • Use value stream mapping to identify value-adding and non-value-adding (VA/NVAs) processes and make improvements.
  • Maintain performance and track measures for projects and project management office (PMO) initiatives.
  • Analyze risks and lessons learned and provide insights into risks, cost, quality, and customer satisfaction.
  • Define an audit framework to ensure process adherence and compliance.
  • Convey feedback from project teams and PMO to respective global leadership teams to build long-term, scalable processes.
  • Work closely with delivery, project management and other cross-functional teams to achieve business goals.
  • Provide guidance and training on compliance requirements and processes.

Experience

  • 10+ years of industry experience in software development and project management.
  • 5+ years of experience developing, assisting or implementing process improvements and audits.

Qualifications

  • A bachelor’s degree or equivalent qualification
  • Knowledge in agile methodologies and practices (e.g., Scrum, Kanban)
  • Exposure and experience managing and overseeing activities related to CMMI, ISO 9001/27001, ITIL process frameworks
  • Knowledge in TQM methods (e.g., Lean, Six Sigma)
  • Two or more of the following project management or agile certifications:
    • PMI Agile Certified Practitioner (PMI-ACP)
    • Certified Scrum Master (CSM)
    • Project Management Professional (PMP)
    • Certified SAFe® 5 Agilist
  • One or more of the following CMMI certifications:
    • CMMI Associate
    • CMMI Professional

Soft Skills

  • Excellent verbal and written communication skills with the ability to communicate at all levels within the organization
  • Strong collaboration and organizational skills
  • Demonstrable passion for delivery excellence, cross-pollination of ideas and the ability to engage with diverse viewpoints

Behavioral competencies

    • Communication
    • Client orientation
    • Teamwork and collaboration
    • Results and execution orientation

Equal Opportunity Employer

Everyone can grow at Fortude; regardless of their identity. Join us, and be a part of an organisation, where we’re all proud to belong.
 

Related Posts

From insights to thought-leadership

View More

Protecting your Digital Business: A Cybersecurity Round up

What defines me? My name? age? choice of music? biometric details? This information has become more valuable and vulnerable in a metaphysical world, especially when I have to trust strangers with the elements that define me.

Is Intelligent Automation the Missing Link in Your Automation Journey?

What happens when Robotic Process Automation (RPA) and Artificial Intelligence (AI) are combined?

Doing More With Less & Becoming an Agile Manufacturer

In this three part blog series, John Broadbent, External Consultant at Fortude, explains how F&B manufacturers can do more with less while transforming business processes and services using digital technologies such as Industry 4.0.

The role of digital transformation and Industry 4.0 in F&B manufacturing

In this three part blog series, John Broadbent, External Consultant at Fortude, explains how F&B manufacturers can do more with less while transforming business processes and services using digital technologies such as Industry 4.0.

Moving from open-loop to closed-loop manufacturing with digital transformation

In this three part blog series, John Broadbent, External Consultant at Fortude, explains how F&B manufacturers can do more with less while transforming business processes and services using digital technologies such as Industry 4.0.

Fully homomorphic encryption using a C++ transpiler

Value, demand, and supply have a very harmonious relationship, so much so that they tend to uplift each other up.