Head of Delivery

Primary job role


The primary role of Head of Delivery – UK Region is to manage regional delivery as well as large scale ERP Implementation and consulting services provided by Fortude, whilst supporting the in-region Sales/Pre-Sales team to acquire new business.
He or She will also be responsible for managing regional projects and initiatives such as Fortude Training Offers and Documentation for Customers and evaluating value add initiatives / add on sales such as Project Delivery Change Management and designing with Global Delivery project delivery models maximizing on and offshore resources.
Responsibilities will also include managing cross-functional teams, scope management, developing the detailed project schedule and ensuring all tasks are completed as per the schedule. He or She will have the primary ownership of the project deliverables assigned to project team and will provide day-to-day direction to the project team. He or she will be responsible for communicating the project status to the stakeholders and successfully delivering the project in accordance with the prescribed methodology. The Program Manager will also primarily own all in-region projects/programs whilst reporting back to the global delivery owner.

Main duties and responsibilities


  • Become the owner of the project/ program and guide all phases of the project lifecycle.
  • Guide change and influence decision making.
  • Responsible for defining project scope, budget, schedule and critical target milestones.
  • Authors, maintains and applies detailed project plans to track progress towards achievement of project goals and delivery excellence.
  • Provide periodic status updates to all stakeholders while adhering to Fortude Project Governance Plans.
  • Assists Consultants and Individual teams in executing activities and produce deliverables.
  • Monitor and control project activities and identify and open issues/ risks in each of the phases proactively.
  • Drive the cutover plan and implement mitigation strategies to ensure project success.
  • Own project/ program budget and provide monthly financial reporting.
  • Liaise with internal customer finance department to ensure timely invoicing and collection of payments.
  • Manage multi-discipline teams working offsite and onshore (functional, technical as well as client teams)



  • Liaise with Resource Planning to ensure resources are available to support the timelines with the project schedule and budgets.
  • Carry out end-of-project performance appraisals for team members
  • Establish and monitor compliance with standards for documentation, data and training.
  • Facilitate lessons learned or large retrospectives and assist delivery organization in implementing the improvements.
  • Work with PMO to provide methodology guidance and tailoring for implementation approach and align project teams to the set approach.



  • Lead Projects from pre-sales to successful completion with compliance to Fortude Deployment Methodology.
  • Assist pre-sales team in providing estimates and project proposals for new opportunities with ensuring the alignment to Fortude value proposition.



  • Mentor and guide project managers while identifying areas of skill development.


Other responsibilities

  • Assist UK Regional Head in new customer acquisition and business development initiatives and networking.
  • Attend Infor and M3 User group events.
  • Assist/ mentor local Fortude consulting team as required.



  • 12+ years of Industry experience with a minimum of 7+ years in project management
  • Having completed at least 2 full cycles of ERP end-to-end implementation will be an added advantage.


Technical knowledge

  • Excellent understanding and the ability to use key project management tools (Microsoft Project, JIRA)
  • Good understanding of key project tracking Metrics (OTD, RCI)



  • Bachelor’s degree or an equivalent qualification
  • Master’s degree (optional)
  • PMP certification (optional)


Behavioral competencies

  • Achievement Orientation
  • Business and Commercial Orientation
  • People Orientation
  • Communication
  • Driving and Managing Change
  • Strategic Planning



This job description is not intended, and should not be constructed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description intended to an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.   

During the time, there is no one in the position above the particular job, the person will be responsible for playing a stretch role and conducting the duties that specific position.  

Related Posts

From insights to thought-leadership

View More

Six reasons to embrace food supply chain transparency

F&B manufacturers should not consider supply chain transparency a burden or an invasion of company privacy. When done right, transparency can benefit all stakeholders in the F&B supply chain: manufacturers, logistics, retailers, regulatory bodies, & most importantly, the conscious consumers. Explore why transparency matters and key concepts such as visibility, and traceability, in our latest blog post:

Making the most of your data with Infor-Ephesoft integration

Businesses generate mountains of data throughout the supply chain and at various customer and partner touchpoints. Leveraging these data is one of the critical goals for enterprises driven by innovation and as it helps them be more competitive, productive, and digital.

Finance & Accounting Guide: Enhancing productivity and accelerating processes with IDM Capture

The finance and accounting departments and processes are among the most critical and essential functions of a business. However, multiple studies indicate that about 50% of organizations are still wrangling their data manually.

6 ways how Ephesoft accelerates data entry to your Infor solution

Our latest blog post covers six reasons why enterprises should implement IDM Capture, an add-on developed by Ephesoft and Infor that leverages ML, AI, OCR, and ICR to capture, process, classify, extract, and validate data from multiple sources.

Post-pandemic fashion manufacturing: Essential technology for the manufacturer

In my previous blog series I discussed how fashion companies could adapt to meet the challenges of the new normal. For the most part, I focused on brands, but the same principles apply to fashion manufacturing. In this blog post, let’s focus on how manufacturers can adapt to the new normal by achieving visibility and collaboration with the right software.

Post-pandemic fashion manufacturing: Bridging the East-West divide

Twenty years ago, I started my career at an Asian apparel manufacturer. Tech-packs would come in from big brands from the US and Europe. We would gather in meeting rooms late into the night, deciphering the documents and pulling together a sample as best we could. If the sample was approved, we would confirm delivery dates to the brand six months in advance.