Head of Delivery
Primary job role
The primary role of Head of Delivery – UK Region is to manage regional delivery as well as large scale ERP Implementation and consulting services provided by Fortude, whilst supporting the in-region Sales/Pre-Sales team to acquire new business.
He or She will also be responsible for managing regional projects and initiatives such as Fortude Training Offers and Documentation for Customers and evaluating value add initiatives / add on sales such as Project Delivery Change Management and designing with Global Delivery project delivery models maximizing on and offshore resources.
Responsibilities will also include managing cross-functional teams, scope management, developing the detailed project schedule and ensuring all tasks are completed as per the schedule. He or She will have the primary ownership of the project deliverables assigned to project team and will provide day-to-day direction to the project team. He or she will be responsible for communicating the project status to the stakeholders and successfully delivering the project in accordance with the prescribed methodology. The Program Manager will also primarily own all in-region projects/programs whilst reporting back to the global delivery owner.
Main duties and responsibilities
- Become the owner of the project/ program and guide all phases of the project lifecycle.
- Guide change and influence decision making.
- Responsible for defining project scope, budget, schedule and critical target milestones.
- Authors, maintains and applies detailed project plans to track progress towards achievement of project goals and delivery excellence.
- Provide periodic status updates to all stakeholders while adhering to Fortude Project Governance Plans.
- Assists Consultants and Individual teams in executing activities and produce deliverables.
- Monitor and control project activities and identify and open issues/ risks in each of the phases proactively.
- Drive the cutover plan and implement mitigation strategies to ensure project success.
- Own project/ program budget and provide monthly financial reporting.
- Liaise with internal customer finance department to ensure timely invoicing and collection of payments.
- Manage multi-discipline teams working offsite and onshore (functional, technical as well as client teams)
- Liaise with Resource Planning to ensure resources are available to support the timelines with the project schedule and budgets.
- Carry out end-of-project performance appraisals for team members
- Establish and monitor compliance with standards for documentation, data and training.
- Facilitate lessons learned or large retrospectives and assist delivery organization in implementing the improvements.
- Work with PMO to provide methodology guidance and tailoring for implementation approach and align project teams to the set approach.
- Lead Projects from pre-sales to successful completion with compliance to Fortude Deployment Methodology.
- Assist pre-sales team in providing estimates and project proposals for new opportunities with ensuring the alignment to Fortude value proposition.
- Mentor and guide project managers while identifying areas of skill development.
- Assist UK Regional Head in new customer acquisition and business development initiatives and networking.
- Attend Infor and M3 User group events.
- Assist/ mentor local Fortude consulting team as required.
- 12+ years of Industry experience with a minimum of 7+ years in project management
- Having completed at least 2 full cycles of ERP end-to-end implementation will be an added advantage.
- Excellent understanding and the ability to use key project management tools (Microsoft Project, JIRA)
- Good understanding of key project tracking Metrics (OTD, RCI)
- Bachelor’s degree or an equivalent qualification
- Master’s degree (optional)
- PMP certification (optional)
- Achievement Orientation
- Business and Commercial Orientation
- People Orientation
- Driving and Managing Change
- Strategic Planning
This job description is not intended, and should not be constructed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description intended to an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
During the time, there is no one in the position above the particular job, the person will be responsible for playing a stretch role and conducting the duties that specific position.
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