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Consultant Associate (Non-Finance)

Primary job role

The primary job role of the Consultant Associate will be to participate in day-to-day Infor M3/CloudSuite ERP support and implementation activities for non-finance modules such as Supply Chain Management, Customer Order Processing, Distribution, and Manufacturing.

Main duties and responsibilities

  • Manage and participate in day-to-day ERP implementation, enhancement and support projects. This includes understanding business processes, industry practices, ERP solutions and other enterprise systems.
  • Collaborate with customers to gather business requirements, prepare documentation, improve processes, design solutions, conduct demos and train resources.
  • Provide first- and second-level customer support for Infor M3/CloudSuite ERP implementations.
  • Identify, analyze, document and test integration requirements between third-party systems and Infor M3/CloudSuite ERP to assist integrations.

Experience

  • 1 to 2 years of experience in business analysis, business processes or IT services in Supply Chain Management, Distribution, Customer Order Processing or Manufacturing
  • Experience in ERP will be an added advantage

Technical knowledge

  • Basic understanding of at least one of the following ERP modules or business processes:
    • Product Data Management
    • Customer Order Processing
    • Manufacturing
    • Planning
    • Purchasing & Supply Chain Management
    • Distribution & Warehousing
  • Basic knowledge of RDBMS, scripting, SQL, and XML
  • Experience in ERP implementation or support projects will be an added advantage
  • Ability to effectively articulate a solution to customers and end users

Qualifications

  • A degree or an equivalent professional qualification in business management or information technology

Behavioral competencies

  • Communication
  • Teamwork and collaboration
  • Client orientation

Travel requirements

The Consultant Associate will be expected to travel and be located at different local and overseas customer locations for short- and long-term engagements.

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