BI Support Engineer

Primary job role 

Fortude is looking for a talented, self-driven Business Intelligence Support Engineer who has a passion for analytics to join our application support team. You will get to support enterprisegrade cloud and on-premises BI solutions with a highly dedicated, dynamic team. You will be involved in client management and application support on complex BI solutions across multiple geographies. 

Main duties and responsibilities 

  • Manage and participate in daytoday application support and enhancement projects. This includes understanding business processes, industry practices, and products 
  • Collaborate with business process owners in gathering business requirements, documenting, improving processesdesigning solutions, demonstrating and training 
  • Provide first- and second-level technical support for applications  
  • Identify, analyze and document integration requirements between information systems 
  • Diagnose and rectify database and solution related issues within the given SLAs  


  • Minimum 2-4 years of experience supporting business intelligence or modern analytics solutions encompassing demonstratable knowledge 

Technical Knowledge  

  • Basic knowledge of Azure data services such as Data Factory, Databricks, SQL Database, SQL Data Warehouse 
  • Basic knowledge of the traditional Microsoft business intelligence stack (SQL Server database engine, T-SQL, Integration Services, Analysis Services OLAP & Tabular, Reporting Services) and ETL/ELT process 
  • Moderate knowledge of Power BI data modeling and visualizations 


  • BSc in information technology or computer science would be an advantage 
  • Having the Microsoft Certified: Data Analyst Associate/MCSA: BI Reporting certification would be an advantage 

Behavioral competencies  

  • Communication 
  • Teamwork and collaboration 
  • Client orientation 


This job description is not intended, and should not be constructed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description intended to an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.   

During the time, there is no one in the position above the particular job, the person will be responsible for playing a stretch role and conducting the duties that specific position 

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