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Associate Consultant – HR Systems Support

Primary job role

Fortude is looking for a talented, self-driven individual who is passionate about engaging with customers to ensure business continuity. You will get to support enterprise-grade cloud and on-premise solutions with a highly dedicated, dynamic team. In addition, you will be involved in client management and support on complex solutions across multiple applications.

Main duties/responsibilities

  • Manage and participate in day-to-day Application Support & enhancement projects. This includes understanding business processes, industry practices and products
  • Collaborate with business process owners/external vendors in gathering business pain points, documenting, improving processes, designing solutions, demonstrating and training
  • Provide first- and second-level Functional / Technical support for applications
  • Identify, analyze and document integration requirements between information systems
  • Diagnose and rectify/modify stored procedures using SQL
  • Monitoring applications and taking corrective actions with the respective stakeholders

 

Experience

  • Minimum 1-2 years of experience in providing technical support solutions encompassing demonstratable knowledge in all or one of the following Technical areas.
  • Domain Knowledge in Human Capital Management (Hire to Retire Process)

 

Technical Knowledge

  • Sound knowledge in SQL (Tracing, Queries- Select, Insert, Update and Delete)
  • Sound knowledge in IIS, SSRS
  • Moderate knowledge of the .NET framework
  • Moderate knowledge of MS SharePoint would be an added advantage

 

Qualifications

  • Bachelors’ degree or an equivalent qualification in IT or Computer Science.

 

Behavioral competencies

  • Communication
  • Client orientation
  • Teamwork and collaboration

 

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