Application Support to sustain
the value of your investment
When you need Application Support Experts
Application Support can ensure your business functions efficiently, minimizing and subduing issues and errors. External support allows your resources to focus their time and attention on key activities. Instead of attempting to resolve and fix problems and issues. This operational stability will guarantee and sustain the value of your investment.
Fortude can offer Application Support for Infor M3 – Technical & Functional and Infor BI. We offer around-the-clock support, a proven support transition methodology. We assure minimum business disruption as we take ownership of the support function.
Fortude has global experience with our presence across 3 continents whilst having worked across M3 platforms and are Infor subject matter experts.
Our domain expertise in apparel and food & beverage industries provides additional in-depth knowledge of business processes and structure. We have customizable solutions for your unique business needs which can be tailored accordingly.
Our Application Support Capabilities
Flexible engagement model
Our support model includes 24×7, 8×5 and 24×5, depending on the service hours required by customers.
Transparency and Visibility
Hotlines and a web-based ticketing system for incident logging and tracking. Full visibility of the ticket tracking process and online dashboards for status reports.
Our ITL driven support model focuses on root cause elimination, problem reduction and continuous improvement.
Comprehensive M3 Support
We provide comprehensive support for Infor M3 technical & functional and Infor BI functions. L2 and L3 support are also packaged.
Would like to learn more? Contact our Application Support specialists today.